By requesting services, approving estimates/quotes, or scheduling appointments with Florida Marine Electronics, the client acknowledges and accepts the following terms:

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1. Labor and Hourly Rates

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Estimates and quotes provided by Florida Marine Electronics are typically bid by the job (unless otherwise specified) and reflect the known scope of work at the time of scheduling/diagnostics. These quotes include labor, based on the expected complexity, vessel condition, and system access. However, any unforeseen conditions or complications that arise during service will be billed additionally on a Time and Materials (T&M) basis.

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Out-of-scope or additional work includes, but is not limited to:

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• Discovering hidden or previously undisclosed damage

• Removing seized, rusted, or obstructed components

• Diagnosing or correcting unrelated system issues

• Addressing prior improper repairs or non-compliant installations

• Performing client-approved add-ons mid-service

• Emergency safety measures or code-related compliance work

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          A. Minor Overages and Automatic Authorization

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Florida Marine Electronics automatically proceeds with minor overages without requiring additional client approval if they fall under:

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• 1.5 hours of additional labor, and/or

• $150 in parts or materials

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This policy exists to prevent delays and job interruptions for minor issues that require immediate resolution to proceed with the agreed-upon work. These overages will be itemized on the final invoice.

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If a client does not wish to allow automatic minor overages, this must be expressed in writing prior to the start of work and prior to approving the quote. In such cases, the restriction will be clearly noted on the estimate or quote provided. Otherwise, the default auto-approval policy is considered accepted.

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          B. Standard Labor Rates (applied to Job Quotes, T&M work and out-of-scope issues based on the applicable situation):

 

• Standard Rate: $150/hour

• Emergency Rate (same-day or next-day): $200/hour (2.5 hour minimum)

• After-Hours (scheduled after 5:00 PM): $225/hour (2.5-hour minimum, T&M after 2.5 hours, Includes all travel time)

• Holiday Rate: $265/hour (2.5-hour minimum, T&M after 2.5 hours, Includes all travel time)

• Active Storm Condition Rate: $365/hour (2.5-hour minimum, T&M after 2.5 hours, includes all travel time)

• Travel Fee: $75, covers travel to, from, and for the job

 

          C. Additional Technician Charges

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When working under Time and Materials (T&M), if additional technicians are required for safe, efficient, or timely completion of the job, a supplemental labor charge equal to $75 per hour will be added per extra technician.

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This includes but is not limited to:

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• Large or labor-intensive tasks requiring assistance (e.g., engine removal, shaft alignment, lifting heavy components)

• Safety-required dual tech jobs (e.g., electrical troubleshooting, fuel system work)

• Situations where job efficiency or time constraints require a team

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All technician assignments are at the discretion of Florida Marine Electronics, and technician count will be disclosed in job notes or estimates whenever applicable.

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          D. Rate Discretion and Transparency

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Florida Marine Electronics reserves the right to determine the applicable labor rate for any job, based on urgency, scheduling logistics, and environmental factors. Applicable rates will always be disclosed up front on any estimate or quote before service begins. Clients are never billed emergency, after-hours, or holiday rates unless they were notified prior to work starting in advance.

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In cases where urgent or time-sensitive additional work is approved verbally, on-site, or in the moment, the client agrees to be billed at the applicable rate (standard, rush, after-hours, etc.) as outlined in Section 1.B. Verbal or physical acknowledgment of the added work constitutes authorization to proceed, and charges will be due per invoice.

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     2.General Service & Scheduling

 

          A. Scheduling Policy

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Florida Marine Electronics schedules client work based on factors including but not limited to: the date and time of estimate approval and/or deposit receipt, parts availability, technician routing, job urgency, weather conditions, and service locations.

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Priority is not based on customer history, but rather on:

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• The order in which job approvals and payments are received

• Availability of parts or materials necessary to complete the job

• Geographic proximity and routing efficiency

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Florida Marine Electronics typically starts sending out scheduling and booking confirmations after receiving the required deposit, but may be scheduled outside these windows at Florida Marine Electronics’ discretion.

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Jobs requiring third-party coordination — including but not limited to haul-outs, divers, painters, and marina access — are subject to external scheduling limitations.

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          B. Third-Party Vendors & Subcontractor Scheduling

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Florida Marine Electronics frequently works alongside or coordinates with third-party vendors, subcontractors, or independent specialists as part of larger service or repair projects. These may include, but are not limited to:

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• Fiberglass and gelcoat technicians

• CNC Panel Design

• Fuel Polishing/Mobile Fuel

• Trailer Rental/Boat Haul-Out

• Mobile Boat Detailers

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Florida Marine Electronics is not liable for any delays, cancellations, rescheduling conflicts, or incomplete work caused by these third parties. Each contractor operates under their own schedule, liability coverage, and communication policies.

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However, Florida Marine Electronics understands the importance of timely project completion. Therefore, we reserve the right, at our sole discretion, to replace or reassign subcontracted work if a third party is unable or unwilling to meet scheduling requirements that could jeopardize the client’s timeline or our workflow.

 

          C. Emergency, After-Hours, & Holiday Service

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Emergency service requests — including but not limited to sudden system failures, active water intrusion, power loss, propulsion failure, or compromised bilge/electrical systems — are scheduled at Florida Marine Electronics’ discretion and billed at the Emergency Rate (see Section 1.B.).

After-hours work (scheduled to begin after 5:00 PM, Monday through Friday) is billed at the After-Hours Rate with a 2.5-hour minimum, regardless of the actual time on site (see Section 1.B.).

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Holiday service is billed at the Holiday Rate (2.5-hour minimum) when scheduled on recognized holidays, including but not limited to:

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• New Year’s Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day

• Christmas Eve / Christmas Day

• Easter Sunday

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If a job unintentionally extends past regular hours due to unexpected conditions — including but not limited to corroded fasteners, access delays, or last-minute add-ons — after-hours rates do not apply unless the appointment was scheduled as such.

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          D. Multi-Day Jobs, Delays & Rescheduling

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Jobs that require multiple days may be paused between visits based on technician availability, part delays, weather, or scheduling logistics. Florida Marine Electronics does not guarantee immediate continuation (e.g., the next calendar day), unless explicitly scheduled and confirmed in writing. Jobs will be rescheduled based on available technician time slots, and previously scheduled clients will not be bumped or delayed to accommodate overages, except in emergency situations.

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Delays caused by external factors — including but not limited to severe weather, marina closures, client-caused access issues, unplanned parts sourcing, or third-party coordination — may affect project timelines and rescheduling windows. Florida Marine Electronics is not liable for delays caused by these or other uncontrollable factors.

 

​If a client requests same-day or next-day continuation of a paused or delayed job, Florida Marine Electronics will make every reasonable effort to accommodate the request. However, all such expedited scheduling is at the sole discretion of Florida Marine Electronics and may incur:

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• The Emergency Rate (see Section 1.B.) for same-day or next-day rescheduling, or

• The After-Hours Rate (see Section 1.B.) if the only available time falls outside standard hours

• If the client declines these rate options, the job will be rescheduled at the next available standard time slot based on technician availability and job complexity.

 

          E. Job Access & Client Responsibilities

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Clients are responsible for ensuring vessel access at the scheduled time, including but not limited to:

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• Providing valid and working keys, dock codes, gate codes, or marina gate access

• Notifying marina management or office in advance of technician arrival, if required.

• Disabling security systems, alarms, or motion sensors that will impact technician ability to do work.

• Clearing workspaces of clutter, debris, tools, pets, or unrelated personnel

• Ensuring no other service providers will be working on the boat at the technician's arrival.

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Inaccessible vessels or unsafe work conditions — including but not limited to locked doors, cluttered engine rooms, or unattended pets — may result in job cancellation, delay, or minimum billing. A 1-hour minimum service fee plus any travel charges will apply.

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If access requires a tender or transport vessel, the client must provide safe and operable access. If unavailable, Florida Marine Electronics may delay or reschedule the job and charge for time and travel.

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Clients acknowledge that dockside work is inherently impacted by factors including but not limited to tide levels, wake activity, wind conditions, vessel motion, and dock safety. These factors may impact the ability to complete certain tasks on time or safely.

 

          F. Cancellation, Rescheduling & No-Show Policy

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Appointments canceled with:

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• Less than 48 hours' notice: $45 cancellation fee

• Less than 24 hours' notice: $70 cancellation fee

• No-show or denied access at arrival: $95 plus applicable travel fees

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Clients must cancel or reschedule writing, during normal business hours. Voicemail requests are not accepted until confirmed in writing from Florida Marine Electronics.

 

Email: Office@FloridaME.net

Text: 561-252-7378

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Repeat cancellations, reschedules, or failure to provide timely access may result in:

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• Loss of scheduling priority

• Requirement for non-refundable deposits on future work

• Pre-payment of full job quote cost up front

• Refusal of service

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If service is delayed or canceled due to client-caused access issues — including but not limited to locked gates, unavailable keys, or incorrect instructions — standard rates will apply for time and travel.

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Florida Marine Electronics understands that unforeseen circumstances can arise, and we strive to assist our clients as reasonably and fairly as possible. While all cancellation, rescheduling, and no-show fees apply as outlined above, any modifications or exceptions to this policy are at the sole discretion of Florida Marine Electronics. We reserve the right to waive or reduce fees on a case-by-case basis when scheduling conditions, emergencies, or client loyalty merit special consideration.

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**Important Notice on Timing of Communication**

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• Cancellations, reschedules, or service-related changes submitted after business hours, on weekends, or on holidays are not considered received until the start of the next business day. Florida Marine Electronics does not monitor scheduling communications outside normal operating hours unless emergency arrangements have been made in advance. As such, after-hours notifications do not qualify as timely notice for the purposes of avoiding cancellation or rescheduling fees.

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          G. Weather & Environmental Conditions

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Florida Marine Electronics reserves the right to delay or reschedule service based on hazardous or unsafe conditions, including but not limited to:

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• Lightning, heavy rain, or thunderstorms

• High winds or marine weather advisories

• Extreme temperatures

• Unsafe dock surfaces or standing water

• Storm watches or warnings

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Storm preparation services are available by request but do not guarantee vessel protection, safety, or survival. These services may include but are not limited to:

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• Doubling or adjusting dock lines

• Installing or repositioning fenders

• Disconnecting shore power

• Deploying covers, removing canvas, or securing hatches

• Installing chafe gear, shock absorbers, or storm-rated gear

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All storm-related services are performed at Florida Marine Electronics’ sole discretion based on safety, technician availability, and conditions at the time. These services are not automatically billed at the Active Storm Rate. Instead, billing is based on the actual date, time, and nature of the service performed:

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• If service occurs during an active storm event (e.g., named storm, tropical system, hurricane watch/warning, or similar conditions), the Active Storm Rate (see Section 1.B.) will apply with a 2.5-hour minimum including travel.

• After the 2.5-hour minimum, additional labor is billed in 30-minute increments under a Time and Materials (T&M) format, including any parts, materials, or storm-specific supplies.

• If no active storm is present and standard scheduling applies, the job will be billed at the standard, after-hours, or emergency rate as appropriate for the timing of the service under Time and Materials (T&M) format, including any parts, materials or storm specific supplies (unless previously specified and agreed to in writing).

• Clients authorize Florida Marine Electronics to purchase storm prep materials as needed, including but not limited to lines, fenders, covers, tie-downs, hardware, chaff gear and securing tools. All materials will be billed separately.

• The client agrees to hold harmless and release Florida Marine Electronics — including its owners, employees, technicians, subcontractors, contractors, representatives, and any third parties or companies working on its behalf — from any and all liability, damages, losses, claims, or expenses arising from or related to hurricanes, tropical storms, high winds, flooding, surge, lightning, or any other weather-related or environmental event, including but not limited to acts of God, natural disasters, or severe weather systems.

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Storm preparation services are performed strictly on a best-effort basis and do not guarantee vessel safety, protection, or survivability under any circumstances.

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     3. Diagnostics & Client-Directed Work

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          A. Diagnostic Appointments

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Diagnostic appointments are scheduled to assess specific concerns described by the client at the time of booking. These appointments include but are not limited to:

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• Visual inspections

• Functional testing

• Electronic or software-based diagnostics

• Voltage, resistance, or continuity testing

• System scans, sea trials, or non-destructive evaluations (NDE)

• Operational assessments such as overheating, vibration, fluid loss, or abnormal performance

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Unless otherwise stated in writing, diagnostic appointments include up to 1 hour of technician time focused on the reported issue.

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Diagnostic time is not prorated or credited, even if the issue is discovered quickly. Fees reflect the cost of dispatching a qualified technician and the expertise required to perform accurate and efficient diagnostics.

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If the issue requires further investigation beyond the included time or expands in scope, additional time will be billed at the applicable hourly rate (see Section 1.B.).

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Diagnostics are intended to identify root causes. Actual repairs, component replacement, or disassembly are not guaranteed to be included and may require additional labor or separate scheduling.

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          B. Diagnostic Travel & Deposit Policy

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Diagnostic visits requiring travel over 30 minutes one way from Florida Marine Electronics’ primary dispatch location (West Palm Beach, Florida) may be subject to a non-refundable diagnostic deposit at the time of booking.

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All travel-related fees, deposits, or surcharges are applied at Florida Marine Electronics' sole discretion based on technician availability, distance, urgency, and current service demand.

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Clients will be notified of all applicable fees in advance, and such charges will be clearly included in the client’s estimate or quote for approval prior to scheduling.

 

Deposits cover technician travel time, vehicle expenses, marina access, and scheduling logistics.

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If the client cancels after paying the deposit, cancellation fees apply per Section II.F., and any remaining balance may be issued as a service credit at Florida Marine Electronics’ discretion.

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           C. Diagnostic Limitations & Client Interference

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Diagnostic conclusions are based on the observable condition of the vessel and its systems at the time of service. Accuracy may be limited by variables including but not limited to:

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• Intermittent system faults

• Battery or voltage irregularities

• Prior resets or cleared codes

• Improper modifications or undocumented repairs

• Environmental conditions at the dock

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Clients are required to disclose recent service history, prior repair attempts, aftermarket modifications, or any third-party work that may affect diagnosis.

 

Florida Marine Electronics reserves the right to pause or cancel diagnostics if a system is deemed unsafe, compromised, tampered with, or substantially altered. In such cases, the minimum diagnostic fee will still apply.

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          D. Client-Directed Repairs & Limited Warranty

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If a client directs a specific repair or service without a formal diagnostic evaluation by Florida Marine Electronics, the client assumes full responsibility for the outcome.

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Client-directed repairs include but are not limited to:

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• Requests to replace specific parts without a system check

• Installing customer-supplied components

• Requests to skip diagnostic or testing procedures

• Instructions based on third-party recommendations or assumptions

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Florida Marine Electronics provides no guarantee or warranty that such repairs will resolve the underlying issue or function as expected.

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If the issue persists after a client-directed repair, a separate diagnostic appointment may be required and billed accordingly.

 

Florida Marine Electronics is not liable for any failure, damage, or safety issue resulting from incomplete, incorrect, or misdirected repair requests initiated by the client.

 

          E. Routine Maintenance & Discovery of Additional Issues

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Routine maintenance services — including but not limited to oil changes, fluid replacements, filter swaps, and other scheduled upkeep — are not considered “repairs” for the purpose of warranty or diagnostics unless otherwise noted.

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During routine or scheduled maintenance, technicians may identify unrelated or unforeseen problems. These findings will be communicated to the client and may require:

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• A separate diagnostic or inspection

• Additional labor

• New or revised quotes

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Minor corrections discovered during routine work may be made at the technician’s discretion if they fall within the approved minor overage threshold (see Section 1.A.).

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Clients understand that declining recommended follow-up services for safety-related or performance-critical issues may result in system failure, performance degradation, or safety risks. Florida Marine Electronics is not liable for damages arising from the client’s decision to defer, decline, or delay necessary corrective work.

 

          F. Discovery of Complicating or Critical Conditions

 

If, during any diagnostic or repair appointment, Florida Marine Electronics identifies previously unknown, concealed, or undisclosed conditions that significantly affect the safety, feasibility, or integrity of the quoted work, we reserve the right to take action at our sole discretion. These conditions may include but are not limited to:

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• Extensive structural damage

• Failing or compromised electrical systems

• Fuel or exhaust system non-compliance

• Evidence of prior substandard or unsafe repairs

• Issues that violate ABYC, USCG, or manufacturer safety standards

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In such cases, Florida Marine Electronics may:

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• Pause or delay the project pending client authorization of additional required repairs

• Terminate the job if continuing would endanger the vessel, passengers, crew, public, or waterway before, during or after completion.

• Collect the full remaining balance of the original quoted work, as technician time, scheduling, and allocated resources have been fulfilled regardless of job completion.

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In cases where work is paused, terminated, or declined due to safety concerns or client refusal to proceed with additional necessary repairs (as outlined above), any parts or materials ordered and paid for will be left on the vessel or delivered to the client.

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Florida Marine Electronics does not guarantee a refund or return of unused parts under these circumstances. Refunds or credits, if any, are evaluated strictly on a case-by-case basis and are at the sole discretion of Florida Marine Electronics. Restocking fees, shipping costs, and manufacturer return policies may also apply where applicable.

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Florida Marine Electronics is not liable for performance issues, failures, regulatory violations, or damages resulting from the client’s refusal to authorize essential repairs once identified and communicated.

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In urgent or time-sensitive situations where additional work is required beyond the scope of the original estimate or quote — including but not limited to newly discovered issues, component failures, or immediate safety-related concerns — verbal, texted, or in-person client approval is sufficient to authorize the additional work, provided the client is informed that the service will incur extra charges.

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These services are billed as Time and Materials (T&M) at the applicable labor rate (standard, rush, after-hours, emergency, or holiday), and may include:

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• On-site labor

• Off-site labor

• Off-site part removal, cleaning, or service

• Parts and consumables

• Return visits and travel time

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The client agrees to pay in full for such services per the invoice provided by Florida Marine Electronics, even if a written quote was not issued. The act of providing verbal consent, text approval, or allowing the technician to proceed is considered binding authorization.

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          G. Emergency & Salvage Response Work

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In emergency-response scenarios where Florida Marine Electronics is dispatched or requested to assist with a vessel in immediate distress — including but not limited to:

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• Taking on water

• Flooded bilge or engine room

• Electrical fires or smoke

• Fuel, oil, or chemical spills

• Grounding or collision recovery

• Loss of propulsion or steering

• Storm damage mitigation

• Sinking prevention

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— the client agrees and acknowledges that all work performed is conducted under Time & Materials (T&M) billing with no prior quote required, and may include a hazard surcharge of $75/hour per technician, in addition to the applicable emergency or after-hours labor rate.

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Clients authorize Florida Marine Electronics to take immediate action necessary to stabilize the vessel, prevent pollution, and mitigate damage. This includes but is not limited to:

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• Emergency dewater

• Deploying bilge pumps or portable systems

• Securing fuel systems

• Disconnecting batteries or power

• Containment of hazardous fluids

• Triage repairs to hull, shaft, steering or electrical systems

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The client agrees to pay for all labor, parts, materials, travel, and hazard-related expenses incurred during the emergency response. These events are considered best-effort salvage and do not carry a warranty or guarantee of performance or outcome. Safety of the technician and vessel is prioritized above all else.

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          H. Emergency Response Liability Waiver

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The client agrees to hold harmless, defend, and indemnify Florida Marine Electronics, including but not limited to its owners, employees, technicians, subcontractors, contractors, affiliated companies, representatives, and any third parties working on its behalf, from any and all claims, losses, damages, liabilities, injuries, lawsuits, costs, or expenses arising from or related to emergency response work.

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Emergency and salvage work is performed as a best-effort service under unpredictable, high-risk conditions, and may involve inherent dangers to the vessel, technicians, and surrounding environment. The client understands and accepts that Florida Marine Electronics is acting in good faith to prevent further damage, pollution, vessel loss, or risk to life, and that no guarantees or warranties can be made during such response.

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This indemnification clause applies regardless of outcome and includes, but is not limited to, claims related to:

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• Property damage

• Environmental exposure

• Loss of vessel or equipment

• Bodily injury

• Regulatory violations

• Delayed or partial recovery

• Interrupted travel or use

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     4. Parts, Warranties & Repairs

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          A. Labor Warranty

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Florida Marine Electronics provides a 30-day labor warranty on services performed for systems and components provided and installed by Florida Marine Electronics.

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This warranty covers installation workmanship only and does not extend to:

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• Component failure due to manufacturer defect

• Normal wear and tear

• Neglected maintenance

• Environmental exposure, corrosion, or marine degradation

• Client interference or post-service tampering

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Labor warranties apply solely to the original service performed and only when the client follows recommended maintenance and care procedures.

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          B. Client-Supplied Parts

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Florida Marine Electronics does not warrant any part, system, or component provided by the client, regardless of condition (new, used, refurbished, or OEM).

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If a client-supplied part fails, performs poorly, or causes system failure, all associated labor is chargeable at the current hourly rate. Installing client-supplied parts voids any labor warranty related to that part or system, and Florida Marine Electronics assumes no responsibility for:

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• Compatibility issues

• Performance concerns

• Fitment failures

• Electrical or integration conflicts

• Safety hazards resulting from installation

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The client assumes full liability for damage caused by installation of untested, used, outdated, incompatible, or counterfeit parts.

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          C. Manufacturer Warranty Assistance (Client-Managed Claims)

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When a component or system installed by Florida Marine Electronics is covered under a manufacturer’s warranty and the client is coordinating directly with the manufacturer, Florida Marine Electronics may assist with warranty-related documentation or removal/reinstallation of the failed component at the client’s written request.

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This applies specifically to scenarios where Florida Marine Electronics is not a dealer or authorized service center for the manufacturer in question and therefore cannot initiate or guarantee coverage on behalf of the client.

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In such cases:

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• All labor will be billed at the current standard hourly rate.

• Any necessary parts, diagnostics, or travel will be billed in full to the client.

• Reimbursement, if any, is solely between the client and the manufacturer.

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Payment in full may be required prior to beginning work, or the client may be required to place a valid credit card on file for billing. This requirement will be disclosed before scheduling or initiating any work, included on the quote or estimate for approval, and is enforced at Florida Marine Electronics’ sole discretion.

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Florida Marine Electronics is not liable for delays, denials, or partial reimbursements associated with client-managed warranty claims.

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          D. Warranty Work Facilitated by Florida Marine Electronics

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When Florida Marine Electronics supplies and installs components covered under an OEM or manufacturer warranty, and we are actively facilitating the claim, no warranty diagnostics or repairs will be initiated until the manufacturer issues written authorization for the warranty claim to Florida Marine Electronics directly.

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This is required to:

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• Confirm labor coverage

• Verify reimbursement procedures

• Prevent unauthorized or unpaid work

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If the client requires or insists on immediate service before manufacturer approval is received:

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• The client will be required to pay the full cost of the diagnostic, parts, labor, and travel in advance.

• If and when the manufacturer approves the claim, the client will be reimbursed only up to the amount approved by the manufacturer.

• Any difference between the approved amount and the invoiced total remains the client’s responsibility.

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Florida Marine Electronics is not responsible for warranty claim denials, delays, or partial payments. The client assumes all financial risk when requesting services prior to written warranty approval.

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          E. Part Orders, Returns & Restocking

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All part orders are made specifically for the client's vessel and are subject to supplier rules. Returnability, restocking fees, and timing vary and are not determined by Florida Marine Electronics.

 

Canceled part orders, client-requested returns, or change-of-mind requests are subject to restocking fees of up to 35%, including but not limited to:

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• Electrical components

• Sensors

• Hoses or fuel lines

• Engine or transmission parts

• Factory-direct orders

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OPENED OR INSTALLED ELECTRONICS, SOFTWARE-LINKED DEVICES, OR PROGRAMMABLE MODULES ARE NON-RETURNABLE.

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Florida Marine Electronics is not liable for:

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• Shipping delays

• Supply chain shortages

• Incorrect deliveries by third-party vendors

• Items discontinued or backordered after estimate approval

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Parts sourced through Florida Marine Electronics remain the property of the business until paid in full.​